#HatiHarusOptimis faq

FAQ Logo & Label Kemasan Promo #HatiHarusOptimis

I found unique code on bottle behind AQUA label, is it the real AQUA product?

It’s real. As per October 2020, AQUA presents unique code and “please try again” message behind its label of 600ml dan 1.500ml in regards of #HeartMustBeOptimistic promotion with specification as below

Unique Code on Bottle

(*) unique code will be printed using white ink

Atau

“Please Try Again” Message Behind Label

We appeal to all AQUA consumers to meticulously check your AQUA’s packaging as per above features
We also encourage all customers to buy AQUA from agent, retail, or stores that are reliable
For further information or if you found any suspicious things, please call AQUA Menyapa on 0800 – 15 88888 that available 24 hours and toll free.

Why AQUA put additional unique code or please try again message on its packaging?

Additional unique code and please try again message is part of #HeartMustBeOptimistic promotion.
If lucky to found unique code, consumer have an opportunity to win a prize

AQUA wants to encourage all its consumers to stay optimistic encountering the struggles during this difficult time by giving meaningful prizes that can support your productivity and daily needs by finding unique codes on AQUA bottle behind its label.

Unique code on the AQUA bottle means that you have the opportunity to win prize from #HeartMustBeOptimistic promotion
Send the unique code through AQUA official Whatsapp number 0813 8080 9400 using format as below HatiHarusOptimis(space)unique code#name#ID number#phone number#city
If lucky, consumer will receive reply of what prize that you get from #HeartMustBeOptimistic promotion and follow the next step
Consumers that not lucky to get the prize will also receive a notification through Whatsapp

“Please ty again” message behind AQUA label means that at that moment you have not lucky to win prize from #HeartMustBeOptimistic promotion yet
However, #HeartMustBeOptimistic! Keep buying AQUA 600 ml or 1500 ml to get the chance to win billions total prizes.

AQUA #HeartMustBeOptimistic edition started to be distributed as of October 2020 untul January 2021 in all stores, supermarket, and AQUA e-commerce official account in Indinesia

Not all AQUA 600ml or 1500 ml has unique code in its bottle. Those that not contain any unique code will have “please try again” message on its label

There is no special label design for this promo
The difference only on unique code on bottle. For product without unique code there will be “please try again” message on its label.

Buy AQUA 600 ml or 1500 ml #HeartMustBeOptimistic promotion edition
If lucky, you will find unique code on its bottle behind the label.
Send the unique code through official AQUA Whatsapp number on 0813 8080 9400 with below format HatiHarusOptimis(space)unique code#name#ID number#phone number#city
Consumer will have reply what kind of prize that they get or notification if they are not lucky yet to win the prize
Winners must save the packaging with unique code for validation process. Prize will be proceeded if the packaging is valid
Unique code should be redeemed before 31 January 2021
Incorrect unique code or unique code that are claimed after the end of promo period will be considered as invalid
This program valid in all Indonesia
Tax on Prizes, if any, will be borne by the Organizer.

What are the requirement to be the winner of this promo?
Indonesian citizen and residing in Indonesia.
Minimum age 17 years (must be proven by a valid identity card) ("KTP / SIM"). If you are under 17 years of age, you must obtain written permission from a parent or legal guardian to participate in this Program, including carrying out the entire series of activities in this Program.
Have a mobile number (HP) that can be contacted, active, and do not change the cellphone number during the program period.
Join this program by buying AQUA 600 ml or 1500 ml with a unique code listed on the package and following the specified Program mechanism.
Meet all of these Terms and Conditions

This promo is free of charge. Tax of prizes, if any, will borne by AQUA
Beware of scams
If you need more information or would like to report any suspicious information, please contact AQUA Menyapa on 0800 - 15 88888 which is available for 24 hours and is toll-free so we can follow up.

What personal documents should I prepare if I get a prize from a unique code?

You are expected to prepare proof of the unique code on the bottle packaging behind the AQUA label as part of the verification process.
Afterwards, please follow the steps shown in the reply message from aqua official WhatsApp.
You will be contacted by the AQUA team within 1x24 hours after the verification process has been successful.
This #HatiHarusOptimis is free of charge. Prize tax will be borne by AQUA.
Beware of scams claiming to be AQUA representatives.
If you need more information or would like to report any suspicious information, please contact AQUA Menyapa on 0800 - 15 88888 which is available for 24 hours and is toll-free so we can follow up.